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Case Study

From Manual Processes to a Seamless Digital Workflow

What is Bandagist.dk?

Bandagist.dk specializes in orthopedic aids that help people with physical disabilities live better, more active lives. With expertise ranging from compression stockings and orthopedic insoles to advanced prosthetics, Bandagist.dk works closely with doctors and physiotherapists to deliver the best possible treatment to their patients.

 

As the number of patients and clinicians across clinics grew, Bandagist.dk needed a system that could connect everything—from booking and patient management to product handling and invoicing—in one integrated platform.

The Challenge

Bandagist.dk was facing several administrative bottlenecks that made it difficult to scale the business efficiently:

 

  • Manual handling of bookings, quotes, and invoicing, often involving double entries and disconnected systems.

 

  • No unified system for clinicians to select products and document treatments, resulting in unnecessary complexity during patient visits.

 

  • A rigid booking system lacking medical context, which made it hard to guide patients correctly and forced staff to spend too much time on coordination and scheduling.

 

Overall, they needed a solution that would tie everything together and create a more streamlined and professional operation—both for patients and staff.

The Solution

At ZRM, we developed a fully customized solution that digitalized the entire journey—from first contact to invoicing—and everything in between. The solution included:

 

  • An integrated booking system allowing patients to select their service, clinic, and clinician, with automatic confirmations via email and SMS

 

  • Standardized patient profiles and notes in the CRM, giving clinicians a clear overview before and during appointments

 

  • Automated product selection, quoting, and invoicing—including proper handling of social security numbers (CPR) and secure communication with municipalities

 

  • Full product catalog imported into the CRM, making all aids and pricing easily accessible in one place

 

  • Integration with the accounting system Dinero, enabling seamless synchronization of invoices and products

 

Today, Bandagist.dk runs everything in one centralized system, ensuring that both clinical staff and administration work from the same up-to-date data. This has resulted in:

 

  • A secure and efficient digital workflow for both patients and employees

 

  • Improved visibility into tasks, services, and patient progress

 

  • Significantly less time spent on booking, invoicing, and manual follow-ups

 

  • A future-proof solution that can grow alongside the business

 

The result is a solution that supports Bandagist.dk’s core mission of providing high-quality patient care—while also dramatically reducing the time and frustration associated with administration.

Visit Bandagist.dk
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With ZRM’s solution, we finally have a system that actually fits the way we work—both with patients and internally.

Nicolai Kærgaard

CEO

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