Case Study

From Manual Reports to a Data-Driven Culture at Presidents Institute

What is Presidents Institute?

Presidents Institute is a leading networking organization for top executives across the Nordics. Headquartered in Copenhagen, with offices in Norway, Sweden, and Finland, they offer structured, professionally facilitated networks that help business leaders grow through peer-to-peer knowledge sharing and strategic sparring.

 

Founded in 2005 in collaboration with Oxford Business School, the Institute has built a strong cross-border community of more than 1,000 members. As a membership-based business, efficient operations, strong internal communication, and a steady stream of new members are crucial for success.

 

The Institute has dedicated internal teams for sales, customer success, and marketing—all of whom rely on real-time, reliable data to work purposefully and effectively.

The Challenge

Before implementing Plecto, Presidents Institute was facing several operational challenges in their daily workflows:

 

No real-time insight into sales activity or results

The sales team relied on manually compiled weekly reports distributed every Monday. The data was always outdated, making it impossible to react to changes or optimize performance in real time.

 

Lack of transparency and shared overview

Both leadership and team members lacked simultaneous access to the same data. This created uncertainty about goals, direction, and overall momentum.

 

Difficulty motivating through data

Without visible goals or real-time feedback, it was hard to build a motivating culture based on recognition, healthy competition, and celebration.

 

Disconnected data from core systems

Sales activity in Zoho CRM and call data from Aircall were not connected. This made it difficult to get a clear, unified picture of team performance and results.

 

Bottom line

The Institute needed a solution that would make data useful, accessible, and motivating—without requiring heavy technical maintenance.

The Solution

At ZRM, we stepped in as both technical and strategic partner—combining deep knowledge of Presidents Institute’s needs with hands-on expertise in implementing Plecto, Zoho CRM, and Aircall.

Together with the team, we built a solution that would not only improve operational efficiency but also strengthen the organizational culture.

 

Key integrations

  • Zoho CRM was connected to Plecto to bring in live sales data, pipeline status, and lead activity.
  • Aircall was integrated to visualize call volume, response times, and talk duration.
  • All data was consolidated into one system, allowing dashboards to display real-time updates without any manual processes.

 

Custom dashboards for every team

  • We built tailored dashboards for sales, marketing, and member success teams.
  • KPIs were displayed across office TV screens and accessible to everyone.
  • Users could modify and build their own dashboards without needing development resources.

 

Gamification and motivation

  • Leaderboards, targets, and automated notifications were implemented to celebrate everything from new members to completed calls.
  • These features were tied to internal events—such as team boat rides in Copenhagen or after-work celebrations—triggered by hitting custom milestones.
  • The result? A more engaging, visible, and fun approach to driving performance.

 

Ongoing support and scaling

  • As an official Plecto partner, ZRM continues to support Presidents Institute with adjustments, new dashboards, and technical advice.
  • We’ve helped the Institute scale their setup as the organization grows, ensuring data flows smoothly and KPIs evolve with the business.

 

The Outcome
The collaboration between Presidents Institute, ZRM, and Plecto has led to more than just better dashboards. It has created a more data-driven and motivated organization, where both employees and management can act faster and with more confidence. Read Plecto’s Case Study of the implementation here.

 

And perhaps most importantly: the solution has become part of the daily culture—not just a dashboard, but a shared language and motivation tool across departments.

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ZRM has been a skilled, solution-oriented, and deeply committed partner from start to finish.

Plecto is a powerful tool, but it became truly valuable for us thanks to ZRM. They built the entire technical setup—our CRM in Zoho, the integration with Aircall, and the seamless data flow into Plecto. Today, we have a unified, visual overview of performance in real time, which we actively use across the organization.

Jonas Kibrick

Group CEO

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